Shipping and delivery

In a moment where it is right to be physically distant, we want to be as close as possible to your needs.
We are working hard to ensure that shipments arrive comfortably at home in the times you are used to, but due to the current health emergency, the operation of transport services could be delayed for up to more than a week.

Shipping is free above59.90 EUR.Ferrucci Comfort ships throughout Italy via Standard Shipping at the cost of 5.99. Deliveries on Saturdays, Sundays, public holidays and outside the national territory are excluded.
It is also possible to choose an Express Delivery in 24h at the cost of 9.99.

You have made a purchase on Ferrucci Comfort and you want to know where your order is?
Here are some tips for you:

  1. You have already received the order confirmation email? Remember that if you paid by bank transfer you may have to wait a couple of days for the transaction to be properly recorded. We will send you a confirmation email once we have received your payment.
  2. You have already received the shipping confirmation email? Now you can follow the path of the package to your home through the tracking link you find in the email.

You did not find what you were looking for Contact us by mail or by message..

What are the delivery times?
The shipment of your order will take place in about 2 working days throughout the peninsula, while for the islands delivery times can lengthen and vary between 3 and 4 working days. If the destination of your package is subject to restrictions on the circulation of municipal and regional goods, you will be notified by our Customer Service via email.

How can I track the status of the shipment?
You can track your order by simply clicking the tracking link contained in the shipping confirmation email.

Why is my order tracking link not visible??
If your order is delayed due to couriers' operational issues, the tracking link may also not be updated in real time. Don't worry! Continue to monitor the tracking in your personal area: the status of your order will soon be visible!

What does it mean when "Unknown recipient or Wrong address" appears in the tracking link of my order?
All shipments in stock are monitored by our Customer Service which releases the stock allowing up to two deliveries of the goods. If the courier informs us that the delivery address indicated in the order phase has some anomaly, we will immediately contact you to request clarifications and thus release the stock.

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