Returns and Refunds

You have purchased apajamas, onesuit, aprotection device or any other item and you want to withdraw or make a return Here are some tips for you..
 
Right of withdrawal:
If you have changed your mind after placing an order on Shop Ferrucci and you no longer want to receive the goods, you have the right to withdraw from the purchase contract without penalty within 14 days of receipt of the goods, as indicated in art. 52 of the Consumer Code.
Contact our Customer Service, keeping the code of the order you placed at hand; one of our operators will support you for any withdrawal operation, or send an email to the email address info@ferruccicomfort.it
 
Returns:
If you need to return the goods received, contact Customer Service keeping the order code at hand: we will check the incident and the existence of the conditions necessary to open a return procedure in your name.
Shipping costs are charged to the customer.
The seller offers the possibility to collect the product via an express courier, directly to the address indicated by the customer, with a cost of 9.99, which will be deducted from the total amount of the refund..

Refunds:
  • The reimbursement procedure is opened immediately from Customer care as soon as you make the return.
  • The refund is usually made with the same method you used for the payment: for example, if you used a bank transfer, you will be credited with an amount equal to what you spent.
  • The refund usually takes place within 14 days (in the case of withdrawal) from the sending of the Order Confirmation and 30 days (in the case of partial refund due to the unavailability of one or more products) from receipt of the Notice of withdrawal.

For more information on the right of withdrawal, returns and refunds, readTerms and Conditions of Sale
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